Testimonials

Take a look at what some of our customers have to say about us. We hope to be adding your name to our ever growing list of satisfied customers very soon!

 

"They are professional and did such a wonderful job!! Thank you!"

Mary P.
Palatine, IL
May 2020

 

"(The H&H) tech came out and was very nice and professional and did a great job cleaning. Thanks."

Marc S.
Park Ridge, IL
May 2020

 

"(H&H) was out this morning and did a phenomenal job cleaning and updating my BBQ grill, which was purchased from Hearth & Home in 2003. My husband and I are long time Hearth & Home customers. Never a problem and always a better outcome than even expected."

Clara C.
Morton Grove, IL
April 2020

 

"Great service - made everything so easy - what a pleasure!"

Aaron G.
Spring Grove, IL
April 2020

 

"We have enjoyed working with Hearth & Home. Through the whole process we have been more than happy. We now have a beautiful fireplace to enjoy and could not be happier. We would highly recommend them!"

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Amy and Sean M.
Glenview, IL
March 2020

 

"Great experience, from emails and messaging...to getting somoeone to come out and clean the (fireplace) and get it up and running again. Fair prices for labor and the technician came out in the promised time window, a must for me personally. Highly recommend if you are having fireplace issues!"

Justin B.
Chicago, IL
February 2020

 

"(The) installers were very good and professional...very cordial. Thanks again."

Jack V.
Crystal Lake, IL
January 2020

 

"Great sales with no pressure and excellent education for customers. The (gas) log installer was extremely good. Made the job look like a real fire. Very clean install with no mess left behind. Thank you Hearth & Home."

John R.
Elmwood Park, IL
December 2019

 

"(Hearth & Home) were terrific to work with from start to finish...We couldn't be happier with the result."

Dave S.
Arlington Heights, IL
December 2019

 

"From start to finish this was a great company to work with. We absolutely love our gas insert and should have purchased one year ago. Our home is warmer now and the family enjoys hanging out together near the fireplace."

Lynne G.
Palatine, IL
December 2019

 

"I just wanted to take a moment to let you know how happy we are with this fire box that we bought from Hearth and Home. 

We could have gone the conventional route but I had done my homework and went quite a few times to Hearth and Home where you helped me learn about the efficiently and ease of this firebox.  Yes it was expensive but… I wanted to enjoy a wood burning fire anytime of the day w/out worry of wasting energy or waiting for special occasions to use it. 

I especially want to thank you for your great customer service - that helped sell this expensive fire box to us - helped me persuade my husband to go ahead w/the purchase - and more importantly, after installation by your crew - enjoy the beauty and heat from this monster.  It’s only mid November and we’ve had numerous fires in the hearth - and loved every one of them!"

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Nancy F.
Park Ridge, IL
November 2019

 

"I just wanted you to know how delighted we are with our entire experience with your company, Hearth & Home. You were so kind, helpful, knowledgeable and patient on our first visit to your showroom and again with out follow-up visit, and subsequent phone calls...The two gentlemen who installed the fireplace today were efficient, professional, and very friendly...You can tell that they take great pride in their work...The fireplace is just beautiful, and turned out even better than we had hoped."

Camille F.
Evanston, IL
October 2019

 

"We worked with Hearth and Home to create our dream outdoor grill island. It is fantastic! The process was seamless as we picked our grill and cabinet components and then coordinated scheduling of installation. They made it easy to coordinate with our electrician and our countertop installation. The finished project is even better than we imagined! We will be getting a lot of use from this for many years to come. Thank you!"

Chris R.
Mt. Prospect, IL
June 2019

 

"Great service and very knowledgeable about their products. Will be going here for all my future grilling needs."

Jon T.
Park Ridge, IL
April 2019

 

"I am really glad Hearth & Home is local! I had an empty fireplace and though I watched countless DIY videos, this place gave me the peace of mind when picking the right size, type and accessories. The staff was approachable and very knowledgeable in helping me with my decision."

Eddie C.
Palatine, IL
February 2019

 

"Purchased a house this past summer. The previous owners never used the basement fireplace, so it didn't have glass doors. Went to Hearth & Home shortly before Christmas (on Small Business Saturday) and got a great deal. They have lots of fireplace doors to choose from in all price ranges. I gave them a 50% deposit on the doors and scheduled a time for someone to come out and measure the fireplace opening. By mid-January the doors had arrived and they sent two guys out to install them. They look beautiful and the price was right. They have some amazing things in their store - from fireplaces to patio furniture - and the staff there is very helpful and friendly. I'll be back."

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Jan M.
Mt. Prospect, IL
January 2019

 

"Knowledgeable people and very patient. This store has a huge selection of gas fireplaces as well as grills and patio furniture. It is a pleasure shopping here."

James G.
Lincolnshire, IL
January 2019

 

"Highly recommend Hearth & Home! We were working with a seperate contractor to remodel our basement, but purchased a gas insert from H&H and hired them for the installation as well. Tom was great in the showroom and on the purchasing end; he told us all about our different options, was very knowledgeable, and was quick to call back and get our project on their schedule...Very glad we chose to work with Hearth & Home...they made what became a bit of a stressful project with our contractor, less stressful!"

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Melissa J.
Lake Zurich, IL
December 2018

 

"Outstanding experience! Today was my first time here and Ed was so knowledgeable and most helpful! The show room is amazing and in less than an hour I purchased exactly what I was looking for! They made all the arrangements for installation. Very impressive. I highly recommend!"

Cindy P.
Downers Grove, IL
November 2018

 

"We renovated our original brick fireplace and hired Hearth and Home to install a gas insert and reface the old brick with new stone and a new custom mantel. The professionals at Hearth & Home were excellent. Jim came to our house and spent over an hour discussing the process and the pros and cons of our options. Bernie handled the sale and was always available for our questions. Finally, Oskar and Robert installed our new fireplace in three days. Fast, efficient, and absolutely beautiful finished product. We are thrilled with the result and highly recommend Hearth & Home."

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Jennifer C.
Glenview, IL
November 2018

 

"We recently had our wood burning fireplace converted to gas and face-brick installed by Hearth & Home. It was a wonderful experience beginning in the showroom to the end with the contractors. They even found and corrected issues we had not been aware of with our fireplace. my husband and I highly recommend this very knowledgeable and professional company!"

Jan E.
Roselle, IL
October 2018

 

"This was our first experience at Hearth & Home and the customer service was outstanding! From the people in the store to the gentlemen delivering and installing our fire table (same day!)...all were knowledgeable and friendly. Great local business."

Jenn T.
Elmhurst, IL
September 2018

 

"I visited this store today and I wanted to share that it was a most positive experience. I am looking for an electric fireplace but had no idea what I wanted. Ed waited patiently while I browsed and then was very helpful with information re: size etc. Ed also was able to help me out with someone who could install for me. I am one step closer to making my dream of a cozy fireplace a reality. Thank you Ed."

Susan M.
September 2018

 

"Very friendly and accomodating. Helped get eveyrthing loaded up or had delivery and set up available."

Timothy M.
Park Ridge, IL
August 2018

 

"Friendly staff. Knowledgable on the product and I like the email newsletter related to my new grill."

Dave A.
Fox Lake, IL
July 2018

 

"We are fired up! Thanks for everything. Your guys are great."

Barb M.
Kingston, IL
May 2018

 

"Thanks for all the great service. They (installers) did a great job and left the place clean."

Sandeep S.
Oak Park, IL
May 2018

 

"If you are looking for excellent grill equipment or want to spruce up your fireplace then Hearth & Home is the place for you...The large outlet has everything you can think of when it comes to fire. The selection of both gas and wood powered fireplaces is second to none...I shop there for BBQ quipment...They also have all sorts of outdoor patio equipment that you won't find at big box stores. If you want high quality products which are a bit nicer than the mass market stuff - Hearth & Home is your place!"

Jim J.
Park Ridge, IL
April 2018

 

"If you are looking for excellent grill equipment or want to spruce up your fireplace then Hearth & Home is the place for you...The large outlet has everything you can think of when it comes to fire. The selection of both gas and wood powered fireplaces is second to none...I shop there for BBQ quipment...They also have all sorts of outdoor patio equipment that you won't find at big box stores. If you want high quality products which are a bit nicer than the mass market stuff - Hearth & Home is your place!"

Jim J.
Park Ridge, IL
April 2018

 

"Your installers were great! Very nice, professional and timley."

Mark B.
Wilmette, IL
April 2018

 

"We are so happy with our fireplace! What an amazing job! Thank you guys! The best!

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Mina K.
Lincolnwood, IL
April 2018

 

"It’s been a little more than a month since the installation of our gas insert fireplace. I wanted to follow-up with you. We couldn’t be happier and we have used the fireplace every night since it was put in. It’s so convenient to have a fire now. It warms up our family room nicely. Actually, the only observation (not a complaint) is that it’s possibly too efficient. We can’t run it too long with the back flame on because it will get too warm in the room. But we’ve found the happy medium that allows us to enjoy the fireplace for an evening without getting overly warm.

That said, I was very pleased with the entire process at Hearth and Home from your helpfulness and expertise during the sale, to (the) professional assessment and measurement. The installation...couldn’t have been better. Very professional with a super cautious approach to making sure the gas line and the fireplace were properly installed.

The product is first rate, clearly quality made in the USA and you have a first-class operation and employees. You said when we purchased the fireplace that we would wonder why we did not do it sooner. So right!"


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John G.
Arlington Heights, IL
March 2018

 

"Back in 2006, Hearth and Home installed a gas insert into my wood burning fireplace. Their work was superb. Over the years, they serviced my gas insert every other year (cleaning). In 2017, I decided to redo the look of the fireplace. I contacted Hearth and Home. The staff was excellent throughout the entire process. I had some ideas, but they helped those ideas become a reality. The gentleman in the showroom helped me with the materials and look of the fireplace and provided and estimate. Then someone came to my home to ensure that what was being requested was feasible. While at my home he mentioned a couple of ways some situations could be done. I was thankful for his expertise. We were able to eliminate an electrical cord that had been used to power the blower on the fireplace. They also eliminated a big price of the insert which allows the stone of the fireplace to shine through. The gentleman arrived on time each day and cleaned up before they left each day. I am thrilled with the results. I can recommend Hearth and Home without hesitation."

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Jane F.
Chicago, IL
February 2018

 

"Purchased a Green Mountain Grill on 2-10-18. Admittedly, I did a lot of research on this grill and already had my mind made up before I walked in the door and this just happened to be the closest place that sold them. That said, I was only in the door a minute or so when